Existing patients · Admin request

Repeat prescription requests

Repeat prescription requests are for existing patients only. This is an online administrative request, not an appointment booking — no in-person or phone consultation is scheduled. If Halaxy prompts you to choose an appointment time, simply select any available slot. You must complete the Halaxy request form with your medication name and dosage so the doctor can review your request. Repeat specialist referrals and medication statements for travel are kept as separate request pathways below.

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Eligibility

Who these requests are for

These pathways are for existing patients only. Your circumstances should be stable, and the clinic still needs to decide whether review in an appointment is required.

The medicine, specialist referral or travel medication statement relates to care previously provided by a doctor at Her Health & Aesthetics.
Your health circumstances have not changed and you are not due for a review.
You have no new, worsening or urgent symptoms that need assessment first.

How it works

A secure clinic pathway.

1. Check you are an existing patient

Confirm the medicine, referral or travel medication statement relates to care previously provided here, your health is stable, and you are not due for a review before using a repeat request pathway.

2. Complete the online request in Halaxy

Due to Halaxy system limitations, requests are processed through its booking engine for card details or payment commitment, but you are not booking an appointment. If prompted to select an appointment time, choose any available slot — no consultation will take place. You must complete the form with your medication name and dosage so the doctor knows what you need.

3. A doctor reviews the request

A prescription is not guaranteed, and a referral is not guaranteed either. Your doctor may decline the request or ask you to book a consultation instead.

Request pathways

Choose your request pathway.

Existing patients

Repeat prescription request

For a medicine previously prescribed by a doctor at Her Health & Aesthetics, where your circumstances are stable.

Your doctor reviews the request on clinical grounds. A prescription is not guaranteed, and a consultation may be required.

Important: This is an online request, not an appointment booking

Online request only (no appointment): Due to Halaxy system limitations, prescription requests are managed through their booking schedule. You are submitting an online request only — this is not an appointment booking, and no clinic visit or phone consultation will take place.
If prompted for an appointment time: Halaxy may ask you to choose a date and time to submit. Please simply select any available slot — this is only an administrative step to record the request, no appointment is made.
Medication form required: You must complete the Halaxy request form specifying your exact medication name and dosage. Without this, the doctor will not know what you need and cannot review your request.

Existing patients

Repeat specialist referral request

For existing patients who need a repeat of a specialist referral previously arranged through the clinic.

This remains separate from repeat prescription requests. A doctor reviews each request, a referral is not guaranteed, and a consultation may be required.

Important: This is an online request, not an appointment booking

Online request only (no appointment): This is an administrative online request only — not a booking for an appointment, and no consultation will take place.
If prompted for an appointment time: Halaxy may prompt for a time to submit. Please select any available slot — this is only an administrative step to log your request.
Referral details form required: You must complete the Halaxy request form specifying your specialist details. Without this, the doctor cannot review your referral.

Existing patients

Medication statement for travel

For existing patients who need a medication statement for travel related to medicine previously managed through the clinic.

This is a separate administrative request. A doctor reviews each request, the statement is not guaranteed, and a consultation may be required.

Important: This is an online request, not an appointment booking

Online request only (no appointment): This is an administrative online request only — not a booking for an appointment, and no consultation will take place.
If prompted for an appointment time: Halaxy may prompt for a time to submit. Please select any available slot — this is only an administrative step to log your request.
Travel details form required: You must complete the Halaxy request form specifying your destination and medication. Without this, the doctor cannot prepare the statement.

Safety

Not for new or urgent symptoms

If your symptoms are new, worsening, urgent or related to a medication side effect, do not submit a request. Call the clinic on (02) 5117 4200 for urgent or semi-urgent concerns, or seek urgent medical care if you need immediate help.

Channels

Do not use email or the contact form

Please do not use the general contact form, email, phone message or a custom website form to request a prescription, referral or medication statement. If you are unsure whether a request is appropriate, use the booking page or call the clinic.

Privacy

Request details stay in Halaxy

Card details or payment commitment are handled in Halaxy. The website does not collect medication details or payment details.

Frequently asked questions

Practical answers before you request.

Why does Halaxy ask me to select an appointment time?

Due to workflow limitations in Halaxy, online requests are processed through their booking schedule. This is an administrative online request only, not a formal booking. If Halaxy prompts you to select a date or time, please select any available slot. No in-person or phone consultation will take place. Please remember to complete the medication form so the doctor has your details.

Can I request a new medication this way?

No. This pathway is only for eligible repeat prescriptions for existing patients. New medications or changed symptoms need a consultation.

Do card details or payment commitment mean my request is approved?

No. A doctor reviews every request. A prescription is not guaranteed, and a consultation may be required.

Is a repeat specialist referral the same as a repeat prescription?

No. Repeat prescriptions, repeat specialist referrals and medication statements for travel are handled as separate requests and should not be combined.

Can I email the clinic for a repeat prescription or referral?

No. Email, phone messages, the contact form and custom website forms should not be used for prescription, referral or travel medication statement requests.

What if I need medication urgently?

Call the clinic. If you need immediate medical care, seek urgent medical attention.

What is the fee?

The clinic-confirmed fees are A$35 for a repeat prescription request, A$45 for a repeat specialist referral request and A$25 for a medication statement for travel. Halaxy handles card details or payment commitment.

Start with the booking page.

It is the safest path for choosing women’s health care, menopause support, intrauterine device or contraceptive implant appointments, aesthetic consultations, or repeat prescription requests.

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Location & Contact

Garran, ACT

Suite 2, Brindabella Specialist Centre, 5 Dann Close
Garran ACT

(02) 5117 4200

Call for urgent concerns.